Home improvement estimates are often given too quickly, lack detail, and are even sometimes placed in the homeowner’s mailbox for them to interpret on their own. These are just some of the many reasons why a homeowner will not likely recommend the contractor that worked on their home- aside from lack of transparency and shoddy workmanship. The best estimate that homeowner can receive for their most valuable asset is one that informs, educates, and is delivered thoroughly by professional.
As industry experts at TNR, we are here to guide you through the proper way that your estimate should be presented which is as follows:
Your estimate should always start with the warm welcome from the company representative who respects your home even down to removing their shoes or wearing shoe covers. They should take the time to get to know you and understand why you agreed to meet with them.
Explanation of Company Background
After they understand you and have answered the first questions that come to mind, the sales rep will set a station (usually the kitchen table) to tell you about their company, the relationships they’ve built with their vendors, and themselves personally. A company that truly excels may even provide you with case studies or documentation of how they’ve made a difference to the community.
Next, and probably the most important, is for the representative to check the crawlspace in your attic for signs of damage or moisture. The average roofer will often to forgo this process and simply try to sell you their product after walking around on your roof that may already have damage. That would be like a mechanic providing you with an estimate for an engine repair without looking under the hood. The proper way to assess whether or not a roof needs to be replaced is to complete an attic inspection and thoroughly checked for damage captured by photos and video. And as the homeowner, you’re encouraged to take part in this process.
Provide Solutions if Problems Exist
After the attic has been assessed properly by the representative, it is there responsibility to educate you on potential solutions to the problems they found. You never want to rush the representative through this process. In fact, you want to take the time to understand the exact details of the potential solutions, so you can make an educated decision.
Guided Decision Making/ Estimate
Once the representative has informed you thoroughly of your options and you have a good idea of which direction you want to go, they will then confirm their measurements and offer answers to any lingering questions you may have. After, he/she will provide additional information that supports your product selection, including value, and then present a price that coincides with your selection.
From that point you have the option to move forward with the best solution at a fair price and put all of your worries to rest! If you're in need of upgrades to your home and are looking for an experience identical to what we've mentioned- give us a call at (443)302-9864.